Outbound Telemarketing

Database/Mailing List Cleansing
Checking and amending details on a current database/mailing list.

Database/Mailing List Building
Adding additional information to a current database.

Lead Generating ( Prospecting )
Obtaining warm leads for the sales reps to follow up.

Appointment Setting (Diary Management )
Gaining commitment from the warm sales lead to set up a appointment with the sales rep.

Pre-Mailing & Post-Mailing
Pre-Mailing - Identifies and confirms the decision-maker contact before mailing.

Post-Mailing - Assessing the customers interest in the product or services offered in the mailing.

Invitation to Events - catering calls
Confirming attendees to an event.

Market Research
Gaining more detailed knowledge on a specific market.

Welcome / Courtesy Calls
Nurturing the relationship between the company and the client.

Satisfaction Surveys
Offers the company an opportunity to assess the current level of client satisfaction with the company service. If offers the customer the chance to air their views whether positive or negative.

Subscription / Membership Renewal
Determining if the customer wishes to renew their membership.


Credit Jogging
Reminding debtors to pay outstanding bills/invoices.