Consultancy & Training
IDS offers Consultancy on the following call centre issues:
Location issues
Where is the best places to set up a call centre and what influences this decision.
Call Centre Interior Design
Designing a call centre which allows you to get maximum potential from your floor space, while offering upmost comfort to your employees.
Telephone & IT Equipment Planning
Advice on what is currently available and how best to cable the premises.
IDS provides training in the following areas:
- Call Centre Induction’s
- Operator Skills
- Voice Skill
- Communication Skills
- Call Handling
- Objection Handling
On completion of the above courses, your staff are eligible for NVQ and RSA certificates. |
