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Top Tips on E-mail Marketing
1. Small simple plain text works best. However 90% of all recipients (in Europe) are able to receive emails in HTML format. If you are building a brand, then you really need to use the graphical and colour ability of HTML emails. 2. Check your database in advance, check each of the records to ensure that they are correct - the cleaner it is the better the response rates. Make sure you take out your competitors. 3. Double, triple, quadruple check that all the links work. Mail it to your colleague in the office and outside and get them to test it. Listen and incorporate their comments. 4. Think hard about the "Subject" title. This is usually all you've got to get click-through. 5. Use conventional direct marketing techniques to get people to read you pitch/offer. Use words such as "you" and "your". Make it personal. Give them the benefits of your product. Keep it simple. 6. Sexy words are dangerous. Words that company virus and internal email checkers pick up may cause your email to be deleted. Also be careful with the words "free", "complementary", "love" and "no obligation" as smart email systems can read emails with these and similar words in them and automatically delete them. 7. If you are sending a text message, make sure it is plain text, not rich text format. 8. Never attach an attachment, especially an executable file (.exe). Most people delete the whole message without reading it. Make a link to a download section of your web site to get these files. 9. Keep it small. There is no maximum but emails over 100Kb (kilobytes) on a dial up modem will begin to annoy people, especially if they feel it is not relevant. 10. Count the click-throughs. Otherwise how do you know if it worked. 11. The purpose of the campaign (as in all advertising) is to create a response. Use every (legal) method you can to get your prospects to respond (positively) Examples are £5 Voucher to every respondent, £10 off your next purchase, Complementary 14" TV to all purchasers, First order free. As a respondent you are asked to volunteer some details before receiving the gift. If they volunteer their information (i.e. their contact details), and positively opt into receiving more information, then you have your own sales leads database. They are now your warm sales leads and as such are now on the first rung of the sales ladder. 12. If you have built an internal email database and are using it for the first time, up to 30% of emails will bounce. If you are using a quality external list, a few percent will bounce. 13. The key result of an effective campaign is to drive traffic to a website. If you haven't got one or it is poor, don't bother telling any one about it! 14. Keep it short and snappy! People are busy. Recipients spend 25 seconds listening and evaluating a Telesales offer. They spend about 4 seconds reading and evaluating a piece of direct mail; about 1 second doing the same on a fax and about 0.2 seconds reading the subject of a email. Can you convince someone in that time that they should read the rest of your email ? |
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